Bingetrax Privacy Policy

Last Updated: 15 July 2026

1. Who We Are

Bingetrax is the data controller responsible for your personal data. If you have any questions about this policy or how we handle your information, please contact our Privacy Team:

• Email: contact@bingetrax4k.com
• WhatsApp: +44 7883 412700

2. What Data We Collect

We collect the following types of personal information to provide and improve our IPTV service:

• Account Information: Full name, email address, and WhatsApp number (used for support and service updates).
• Payment Data: All transactions are processed securely by Stripe or PayPal – we do not store or have access to your full card details.
• Technical Data: IP address, device type, operating system, browser version, and connection timestamps.
• Usage Data: Login history, stream quality logs, channel preferences, and playlist loading activity to ensure optimal performance.

3. How We Use Your Data

We use your personal data for the following legitimate purposes:

• To activate and manage your IPTV subscription.
• To provide 24/7 customer support and troubleshoot any issues.
• To process subscription payments and send invoices or receipts.
• To prevent fraud, unauthorised access, and abuse of our service.
• To send important service announcements, updates, and promotional offers (you may opt out at any time).

4. Legal Basis for Processing (UK GDPR)

We rely on the following lawful bases to process your data:

• Contractual Necessity: To fulfil our subscription agreement with you.
• Legitimate Interest: To improve our service, prevent fraud, and ensure network security.
• Consent: For marketing communications, which you can withdraw at any time.

5. Cookies

We use only strictly necessary cookies to enable core functionality such as login sessions and checkout processes. We do not use tracking or advertising cookies. You can manage cookie preferences in your browser settings.

6. Who We Share Data With

We never sell or rent your personal data to third parties. Data is only shared with trusted service providers who are essential to our business operations, all of whom are fully GDPR-compliant:

• Payment Processors: Stripe and PayPal for secure transaction handling.
• Email Service: A third-party provider for sending service emails and marketing (you can opt out).

7. Data Retention

We retain your personal data for as long as your subscription is active, plus a period of 12 months after cancellation for administrative and legal purposes. Payment records are retained for 6 years to comply with tax and accounting regulations.

8. Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

• Access: Request a copy of the data we hold about you.
• Rectification: Correct inaccurate or incomplete data.
• Erasure: Ask us to delete your data where no longer needed.
• Objection: Object to processing for marketing or legitimate interests.
• Portability: Receive your data in a structured, machine-readable format.

To exercise any of these rights, email us at contact@bingetrax4k.com and we will respond within 30 days.

9. Data Security

We implement robust security measures to protect your data, including:

• SSL/TLS encryption for all data transmitted between your device and our servers.
• Secure UK/EU-based servers with firewall protection and regular security audits.
• Encrypted login credentials and access controls to prevent unauthorised access.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any revisions will be posted on this page with a new "Last Updated" date. We encourage you to review this policy periodically.

11. Contact Us